Live help - A cost effective web based customer service solution

Glorious Media Group offers Live Help solutions for any size company.

Live Help can be used in various applications:

> Live Customer Support for Ecommerce websites (read below)
> Live Prayer and Counseling Ministries (more)
> Remote Consulting
> Remote Tutoring
> Remote Training

Using a PHP/MySQL powered Live Help interface residing on our high speed Unix servers, our clients effortlessly deliver real time customer service to their customers.

Why use Live Help?

More sales – Websites offering Live Help report a significant increase in orders. Statistics show customers are 3 times more likely to buy products or services once they have interacted with a live customer service representative.

More leads – Since all conversations are recorded in a database customers details can be utilized in marketing or sales endeavors. Live Help can be setup to record customer details even when no customer service agents are available.

Credibility – Websites offering Live Help are regarded as more trustworthy than those without. Live Help icons boost sales through enhanced credibility even among customers which do not use the interactive service.

Less Abandonment – By allowing customers to interact with support staff in real time Live Help brings web based interactivity at the point of order which in turn significantly reduces the number of shopping cart abandonment. Thanks to Live Help customers can now get answers to their questions in real time, before committing to a purchase.

Customers Retention – Customers with unanswered questions about services and/or products are 85% likely to seek answers elsewhere. In most cases phone calls cost customers money and, because of delays email has proven to be a last resort for customers. Live Help provides real time assistance thereby increasing customer retention. Plus since our Live Help admin consoles allow for multi-user chat sessions, your support staff can easily converse with numerous customers simultaneously.

Up-sell and Cross-sell – Live Help allows customer service representatives to connect with customers, as such support personnel may now advise, up-sell or cross-sell other product lines or services resulting in more sales.

Ahead of the Competition – Less than 1% of websites currently offer Live Help. More than an award winning customer service tool, Live Help has the ability to become a marketing tool used to promote your business as one that's "Customer Service Oriented." Use Live Help in your marketing material and see for yourself how popular this value added feature is among the web community.

Measurable Data – Live Help automatically collects visitor data such as visitor referral, browsing trend, keywords and search engine origin which can be used in internet marketing endeavors.

Watch our Live Help Demo Video >>


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Live Help FAQs

Q. Do you provide Live Help staff to answer our customers questions?
A. No we do not. We provide the software, custom designed icons, interface training and support. Members of your staff are responsible for answering customers questions.

Q. Does Live Help require software download and/or install?
A. Typically no it does not. Live Help is web based, easily accessible through a web browser using a PC or Mac with an internet connection. In some cases Live Help is installed on our client's server.

Q. How long does it take do install Live Help on our website?
A. In most cases 2-3 business days, though same day service is also available at an additional charge. Setup requires a minimum 15 minute training session (often handled remotely) and the implementation of Live Help icons on your website which can be handled by our web production department.

Q. What is the financial investment associated with Live Help?
A. Live Help is one of the most affordable customer service solutions available today. To implement Live Help on your website we require a $349.00 setup fee and $9.95 per operator per month. The rule of thumb has proven to be 1 Live Help operator per 500 visitors/day on your website.

Q. Is there a contract associated with Live Help?
A. None, you can cancel any time however since Live Help has proven to pay for itself usually within a few business days, it is a cost effective value added component your business will not want to do without.

Compare our Live Help with the Competition >>

Inquiries: Elizabeth Ross - lizross@gloriousmediagroup.com

General information: Customer Support - info@gloriousmediagroup.com